This page provides help with the following problems:
Download The Athlete's Diary for Windows or Macintosh from here
by clicking on the version you want to download, or email yourself the software.
- What version should I download? There are three different formats of software that
you can download (not all formats are available for all our products). The ".ZIP"
format is the usual format for downloading files to a Windows machine. "ZIP" has
NOTHING to do with a "Zip Disk", it is simply a compressed ("zipped")
form of a file which is done to speed download times. If you download this format, you will
need an "unzipping" program on your computer (see below). The ".sit.hqx"
format is a standard format for downloading files to a Macintosh computer. And finally,
the ".exe" format is a "self-extracting ZIP" file provided for Windows
users who lack an unzipping program (again, see next section).
- Where did it go? After you download a file, there are two issues. First, your
computer can be configured to put the file literally anywhere on the disk. WE CANNOT TELL
YOU WHERE IT IS. Both Windows (the "Find File" in the Start Menu) and Macintosh
(Find under the File Menu in the Finder) have software built in to their operating system
to enable you to find a file. If you don't know how to use that feature, please consult
the documentation that came with your computer and/or contact Microsoft or Apple technical
support. The second issue is, if you do have to use the "Find" feature
because you're not sure where the file went when you downloaded it, what is it called?
Again, this depends on your computer configuration. With some setups, the file will be exactly
what you downloaded, e.g., "UnDupe.ZIP". In many cases, however, your computer
will be configured to "automatically unpack" the file that it has downloaded.
In this case, for example, "UnDupe.ZIP" may have already been unpacked and there
will be an "UnDupe" folder somewhere on your disk, containing within it the manual
("undupman.htm") and the program itself ("Undupe.prc"). If you aren't
sure if your computer has done this unpacking, and you need to do a search, search first
for the ".prc" file, and, if that isn't found, for the ".ZIP" or ".sit.hqx"
- I lost my password. You do NOT need a password to download software from our web
- My system won't allow downloads. Some computers sit behind "firewalls,"
and if you try to perform a conventional download from the pages listed above, you'll be
prevented from doing so. If that's the case, for our Palm software only, we provide an option,
which is "emailing yourself" the software. You do this from http://www.stevenscreek.com/mailit.html.
Please note: If you email yourself the file and it arrives as "gibberish",
this is a problem with the configuration of your email software and/or your Internet service;
there is nothing we can do to help you. Again, consult your local computer guru if
- I can't get any of these things to work. If none of these things is successful
for you, we can mail you the software on a floppy diskette, but there is a $5.00 charge
($7.00 outside of the U.S.) for that. When you order software directly through Stevens Creek
Software, you'll have this option when you order (and we recommend downloading the software
BEFORE you order so you'll know if you need to do this). If you order software through another
source (e.g., PalmGear HQ), you'll need to place an order for the software through Stevens
Creek Software, but make a note in the comment field that this is SHIPPING ONLY.
If you download a compressed ("zipped" or "stuffed") piece of software,
you may need to uncompress (unzip, unstuff, unpack) it. All Macintosh computers sold for many
years now include a copy of "Unstuffit", so Macintosh users should already have
the software they need. Most Macs will be configured to automatically unstuff downloaded files;
if your isn't, then you'll need to run Unstuffit and select the file that you downloaded to
unstuff. Windows users aren't as fortunate. Some Windows computers have a copy of an unzipping
program (PKUnZip or WinZip) included, some do not. If you DO have one of those programs, and
your computer wasn't configured to automatically unzip the downloaded file, you can run the
unzip program and select the file to unzip. If you do not have one, you can try obtaining
one on the web; one source is http://www.pkware.com/shareware/pkzip_win.html.
If you are unsuccessful at unzipping:
- Consult your local computer guru
- Download the ".exe" (self-extracting) format instead (only available for some
products). When you download this version, you simply run (double-click on) the file you
downloaded and it will "unpack itself".
- Go to our "email yourself"
web page and email yourself the "prc only" file. This option is not available
for all programs, and also will require that you read the manual online, since you won't
be downloading the manual to your computer.
- When you order the software, request (for an additional fee) that the software be mailed
to you on a floppy disk.
The Athlete's Diary for Windows and Macintosh
If this page doesn't help...