This is our most common support request. To be given a reminder of your serial number
(sometimes known as a password or registration code), fill out this form:
DO NOT FILL OUT THIS FORM IF YOU JUST ORDERED THE SOFTWARE - your S/N will
be arriving in your email box, and this online reminder is only updated every few
days, so if you ordered within the last few days, you'll be wasting your time.
UnDupe users please note:
If you purchased UnDupe prior to December 1, 2004, and you downloaded the version 2.0 upgrade and found your serial number doesn't work, don't bother to fill out this form, because the reason your serial number isn't working is because the serial number you have is valid for version 1.9 only. You can read about the upgrade here (you'll be receiving an email shortly if you haven't already), and you can purchase the upgrade here.
Your email address (the one from which you purchased our software):
We aren't asking for the name of the software, because you'll be reminded of serial
numbers for all your purchased products.
If you enter your serial number, and the software says "Incorrect serial number",
there are several possibilities. If you need to send us a new user name, or other
information, email it to http://www.stevenscreek.com/contact.html.
We do NOT handle these requests by phone.
Check on http://www.stevenscreek.com/palm/download.html
where the current version of each of our software products is listed. If you
don't have the latest version, download it and install it and try your serial
User name changed?
If you have changed your user name, either because you have a new Palm or for some
reason had to change the old one, your old serial number will no longer be valid and
you'll need a new one. If you have added an ADDITIONAL Palm, you need to purchase
an additional license (our software is licensed per Palm). If your old unit is
no longer in use, you need to state that to us in writing (email is fine), provide
us with your current user name (as well as the old user name for verification), and
we will provide you with new serial number(s). Send email to http://www.stevenscreek.com/contact.html.
If this page doesn't help...